 by Clarissa Moramarco, RN
Welcome
As
we start the course I like you to know
why I feel it is so important to enhance
our communication skills. I
really believe that people who communicate
well increase their chances of getting
their needs met. As many therapists would
agree, when we don't express our needs
and our wants, it often leads to a sense
of helplessness and hopelessness. That
can often lead to depression, isolation
and loneliness. All
of these are good reasons for us to think
about starting to work on improving our
communications skills.
The
course is divided into two main parts:
- The
first uncovers some of the problems that
we may be experiencing and offers tools
to help identify areas for improvement.
- The second
part is structured to provide solutions
and problem-solving skills
to address these problems.
In
these lessons I've
compiled a lot of attitudes, philosophies,
and beliefs from my own experiences as well as those from a variety
of respected sources. If an idea or technique
works for you, great! Try them on, test
them out, but you don't have to use any
approach unless you are comfortable with
it. Some of these techniques will seem familiar
to you. Some may be really new. If
you don't get it right the first time you
try, just keep practicing.
I hope you
enjoy exploring the some of these old thoughts
and new ideas about getting the respect
we deserve and, in turn, having our needs
better met.
Click
the forward arrow on the audio player
above
for optional Audio Introduction.
(See
below for system requirements)
A Few Details
CEU Credit
This course
is approved for 10 Contact Hours for Registered
Nurses. Each of the five lessons may take
up to two hours to complete on average.
A progress bar at the top of each lesson
page will show you where you are in the
lesson to help you gauge your progress.
For
those of you using the course for continuing
education credit, see the Instructions
and Help section for details on receiving
your certificate.
Optional
Companion Audio
The material
has been adapted from a very popular
workshop for nurses and other professionals
that Ms. Moramarco has given throughout
the United States at various conferences
and seminars. While we can't quite duplicate
the experience of attending a live session,
we have included audio recordings from those
sessions that provide real-world insight
to support the text in this course. These
segments include personal anecdotes and
professional experiences from Ms. Moramarco's
years in nursing that we believe will help
bring to life the insights and strategies
presented here. Although
many of the audio segments are directed
at nurses, we believe that the concepts
they represent are universal.
To hear the audio, you
will need:
- A Windows (98/NT/2000/XP)
PC with audio card and speakers
or Apple Macintosh (OS9 or OSX) computer
- Free QuickTime
Player or Windows
Media Player installed
- Fast Internet connection such as cable
or broadband; minimum 56KB dial-up
connection or the CD version of this course
to run locally on your computer.
- For more details,
see the Help section.
Go
to the First Lesson |
The
instructor for this course is Clarissa Moramarco,
a professional speaker and communication
consultant. Her popular courses have
reached thousands of people and are designed
to maximize communication and minimize conflict
in the workplace.