Self-Study Post Test

Print out this page and circle the letter corresponding to your chosen response.

1. One reason nurses experience dissatisfactions in their work is because their expectations of their profession has not matched their:

a. realities
b. co-workers
c. administrator's

2. A frequent misconception about conflict is that it is:

a. good
b. bad
c. chronic

3. When we communicate, it is probably helpful to remember we are doing it for:

a. the other person's
b. our own mental health
c. keeping our job mental health

4. The purpose of creating a "Bill of Rights" for yourself is to remind you that:

a. you are part of the legal system
b. you have personal and professional rights
c. everyone has the same rights

5. Not asserting our needs is one way of denying ourselves our:

a. power
b. rights
c. pay

6. You might create affirmations for yourself from:

a. your Bill of Rights
b. friends
c. your boss

7. In every interaction with another, it is important to maintain a sense of:

a. respect & regard
b. dignity
c. distance

8. Not feeling cared about, supported, understood, appreciated or respected are common causes of:

a. strokes
b. burn-out
c. emotional tension

9. In playing the "Workplace Game," it is essential to maintain:

a. a non-judgmental attitude
b. constant eye-contact
c. good body language

10. Difficult things to identify in ourselves sometimes are our:

a. nursing skills
b. basic feelings
c. strengths

11. When we don't like something that is happening to us, we may be experiencing:

a. fear
b. hurt
c. anger

12. When we feel we are not getting something we feel we need or want, we are probably experiencing:

a. hurt
b. remorse
c. insecurity

13. Caring, intention, understanding, and forgiveness are the ultimate goals of:

a. your profession
b. working
c. communicating

14. To do what you value, and to value what you do, is a worthwhile guideline for maintaining:

a. self-respect
b. your job
c. honesty

15. Creating more positive "self-talk" can enable you to improve your:

a. job skills
b. limit setting with others
c. professional image

16. A good foundation for becoming a better communicator is expressing them through the use of:

a. demands
b. "I" statements to own our feelings by
c. "you" statements

17. Setting limits appropriately with people in our workplaces prevents us from feeling:

a. good about ourselves
b. taken advantage of
c. professional

18. Our need to assert ourselves is often blocked by our own:

a. thoughts, attitudes, and beliefs
b. supervisor
c. educational background

19. The S-I-F-T technique is used when making:

a. staff schedules
b. job assignments
c. an assertive request

20. In communicating with others, one of the most important components of any technique is to:

a. state the future positive outcome you predict
b. stand up straight and to make good eye contact
c. threaten the person with the future consequences of their behavior

21. If you choose to use the "empathetic opener" in your assertive requests, it usually works in making other person feel:

a. guilty
b. angry
c. understood

22. Virginia Satir's "characters" demonstrate how sometimes our inner feelings and our outer actions are:

a. not matched
b. in harmony
c. inappropriate

23. Forms of fighting, flying, or placating when reacting to criticism is considered:

a. defensive
b. rational
c. non-defensive

24. The use of placation is a way of superficially:

a. refusing to listen
b. rejecting the feedback of another
c. accepting criticism

25. One powerful and responsible way to assertively respond to criticism may be a simple:

a. disagreement
b. acceptance
c. avoidance

26. Delaying your response to a situation or person is one way of responding to criticism:

a. assertively
b. temporarily
c. non-assertively

27. Absolutes like the words "never, always, and everyone," when used in communicating:

a. dilute our message
b. give us more power
c. work in getting us what we want

28. Making sure that a person is complaining to someone that can do something about their problem is called:

a. "dialing direct"
b. situational problem solving
c. organizational hierarchy

29. Asking for three suggested solutions to a problem is one way of handling:

a. administrative needs
b. complaints from others
c. understanding

30. In dealing with "difficult people," it is important to understand what:

a. prompts their behavior
b. they want
c. you want

Upon completion, mail to:

Taylor College
Attn: CEU Test Department
P.O. Box 93663
Los Angeles, CA 90093

Contact hours (10) will be awarded and a continuing education certificate will be sent to you upon successful completion of this test (24 questions correct).