 Welcome
Lesson
1:
Awareness
Lesson
2:
Assertiveness
Lesson
3:
Criticism, Morale
& Reduced Stress
Lesson
4:
Strategies
Lesson
5:
Moving Forward
Post Test
Instructions
&
Help
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Lesson 4: Strategies for
Change
B.
Handling the Complainer
IDENTIFYING THE BEHAVIOR
- "Whiny"
- Irritating
- Destructive
- Negative
- Grating
- Uncreative
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- Exasperating
- Always fault-finding
- Self-righteous
- Avoids responsibility
- Counter-productive
- Overwhelmed
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- Acts helpless
- Focuses on negativity
- Attention seeking
- Always dissatisfied
- Unproductive
- Fears failure
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UNDERSTANDING THE BEHAVIOR
- Complainers feel powerless. By complaining,
they hope to interest the powerful in
their plight so they might do something
to make the situation better.
- By continually complaining, the complainer
reaffirms the injustice in the world
around them and also reaffirms their willingness
to point this out to others.
- By complaining, the complainer appears
to himself blameless, innocent, and
morally perfect.
COPING WITH THE BEHAVIOR
- Listen actively. Allow the complainer
to vent and listen for data which supports
next step.
- Encourage them to describe specifically
the problem they see.
- Point out the role they can play in
changing the situation.
- Aid them in problem
solving process by asking, "What
is it you can do to help resolve the
problem you see?"
- Help them become more
aware of their complaining behavior and
the effect on others.
- Provide positive
feedback and encouragement for their
efforts in problem solving and job productivity.
- Encourage educational opportunities
that enable them to develop greater self-awareness.
- Encourage active participation in work-related
activities beyond their normal assignment
and give positive feedback on this involvement.
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A
Word from Clarissa |
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hear some ideas for dealing with a variety
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About this Lesson
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Lesson
4 points out strategies to approach
problematic situations and people.
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