 Welcome
Lesson
1:
Awareness
Lesson
2:
Assertiveness
Lesson
3:
Criticism, Morale
& Reduced Stress
Lesson
4:
Strategies
Lesson
5:
Moving Forward
Post Test
Instructions
&
Help
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Lesson 4: Strategies for
Change
D.
What to Do in Interactions with the "Know-It-All"
IDENTIFYING THE BEHAVIOR
- Loud
- Opinionated
- Hostile if you
disagree
- Aggressive
- Smug
- Self-centered
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- Poor listener
- Critical
of others
- Never wrong
- Abrupt
- Rigid
- Forceful
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- Irritable
- Plays one-upsmanship
- Patronizing
- Closed-minded
- Quick
to blame others
- Defensive
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UNDERSTANDING THE BEHAVIOR
- Facts, data and knowledge
serve to create order in what appears
to them as an unstable universe. They
provide a ground of certainty from which
to move.
- Expertise is associated
with superiority and being in control.
- They feel secure when
being able to direct others and tell them
what to do.
- Since the know-it-all
sees himself in control, there is no need
to listen to others or to involve them.
COPING WITH THE BEHAVIOR
- Get the facts and prepare
yourself for the encounter. Do not play
one-upsmanship with them, but talk to
them from a position of strength.
- Actively
listen, letting the know-it-all realize
that you fully understand their position.
- Don't withdraw or avoid
the know-it-all.
- Neither threaten nor
allow yourself to be threatened.
- Remember-these
people are very sensitive to criticism
and sometimes have low self-esteem.
Compliment them as much as possible
when it is comfortable and appropriate.
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About this Lesson
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 Lesson
4 points out strategies to approach
problematic situations and people.
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