Lesson 4: Strategies for
Change
C.
Dealing with the Hostile, Aggressive Person
IDENTIFYING THE BEHAVIOR
- Loud
- Abusive
- Opinionated
- Attacking
- Self-centered
- Demanding
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- Pushy
- Brazen
- Angry
- Overbearing
- Threatening
- Sarcastic
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- Intimidating
- Unreasonable
- Closed-minded
- Rude
- Thoughtless
- Arrogant
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UNDERSTANDING THE BEHAVIOR
- They have a strong need
to prove that their view of the world
is absolutely right.
- In doing anything,
they know exactly what must be done
and how to do it.
- They also know exactly
what others should do to get the job
done.
- When they sense resistance
or opposition they become impatient, indignant,
and angry.
- They expect others to
be intimidated by their behavior or threats.
COPING WITH THE BEHAVIOR
- Listen to and consider their point of
view.
- Explore the reasons for their point
of view.
- Ask for and suggest alternative viewpoints.
- Counter their loud voice with your low
voice.
- Don't allow yourself to be intimidated.
- Speak up firmly for your point of view.
- Avoid becoming physical in any way.
- Move from a public arena to a private
setting.
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About this Lesson
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 Lesson
4 points out strategies to approach
problematic situations and people.
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